Privacy policy

Air Fluid Systems Ltd is a Dunedin business at 63 North Taieri Road, Abbotsford, Dunedin 9018. We follow the Privacy Act 2020. Our privacy officer is Daniel Rietveld, and you can reach him on 027 642 6800 or daniel@airfluid.co.nz.

When you place an order: your name, company (if you give one), delivery address, phone number, email address, order notes and the products you ordered. We use these to check stock, work out freight, send your invoice, deliver your order and contact you about it.

When you send us a message: your name, email address, phone number and your message. We use these to reply to you.

To stop spam: when a form is sent, we record a scrambled code made from your internet (IP) address, not the address itself, so we can limit how many times a form is sent from one connection.

We only collect what we need for these purposes. We do not sell your information or use it for advertising.

We only share your information with the services that run this website and our business:

• Our website hosting and database provider, which stores orders and messages securely.
• Freight companies, who need your name, address and phone number to deliver your order.

Some of these providers may store information outside New Zealand. We only use providers that protect personal information to a standard comparable to New Zealand law.

This website does not use advertising or tracking cookies. It stores your cart in your own browser, so it is still there if you come back later.

You can clear these at any time in your browser settings. The map on our contact page is provided by Google, which may set its own cookies when the map loads.

We keep order records for seven years, because New Zealand tax law requires us to keep business records for that long. We keep contact messages for up to two years, then delete them. Spam-prevention records are only used for limiting repeat submissions.

Orders and messages are stored in a private database that the public cannot access. Only approved staff can see them, after signing in. The website is only available over a secure (HTTPS) connection.

You can ask to see the personal information we hold about you, and ask us to correct it. Contact daniel@airfluid.co.nz or call 027 642 6800. We will reply within 20 working days.

If you are not happy with how we have handled your information, please talk to us first. You can also complain to the Office of the Privacy Commissioner at privacy.org.nz.